“Why pay for this when we could just run it ourselves?”
You can, and some teams do. The difference is that your most senior person has to run the room instead of arguing the substance, and everyone in the room has a stake in the outcome. If you have someone internal who is both neutral and senior enough, use them.
“We can’t give up multiple days.”
Then start with the Decision Room: half a day and one decision. The offsite exists for teams whose decisions are tangled together and pulling one out doesn’t work. If yours are separable, don’t buy the bigger thing.
“An outsider won’t understand our business.”
Yes, and I won’t pretend to. More importantly, that’s what makes the room work: I have no stake in which option wins, no history with the argument, and no reason to let it stall. You bring the people who understand the business; I get them to a decision, on the record, with an owner.
“Is this going to be soft, or full of exercises?”
Neither. Your stalled decisions go up on the wall at the start, and we work them until each one is decided and owned.
“What if my team won’t be honest in front of a stranger?”
Some of it comes out in the one-to-one conversations beforehand, which is part of why they exist. In the room, a stranger is often easier to disagree in front of than a boss. If the team can’t say hard things at all yet, the Decision Room is the wrong first step, and I’ll say so.
“How many of these have you actually run?”
Not many yet, and I won’t dress that up. This practice is new. What I bring is 15 years inside Apple, Wealthfront, Meta, and OKX watching good teams stall, a Workshopper Master certification (AJ&Smart), and rooms run alongside more senior facilitators. If you want someone on their hundredth room, that’s fair. Hire me and you get someone with everything to prove on yours.
“What if we decide wrong?”
Some decisions will be; deciding well isn’t the same as deciding right. Part of the work is sorting the reversible from the irreversible: reversible calls get made fast, because a wrong one is cheap to revisit, and the irreversible get the full argument. And because every decision leaves with an owner and a written record, a wrong call gets caught and corrected instead of quietly relitigated.